Terms of service

TERMS OF SERVICE

Last updated: 15 September 2026

Welcome to Yenphinks.

These Terms of Service (“Terms”) govern your access to and use of Yenphinks.store and any purchases made through our website.

Throughout these Terms, the terms “Yenphinks”, “we”, “us” and “our” refer to the operator of Yenphinks.store.

The terms “you”, “your” and “customer” refer to any person accessing our website or purchasing products from us.

By using our website or placing an order, you agree to these Terms.

Nothing in these Terms excludes, restricts or limits any statutory rights that cannot lawfully be excluded under United Kingdom consumer law.

Website: Yenphinks.store
Email: hello@Yenphinks.store

1. ABOUT YENPHINKS

Yenphinks is an online retailer offering men's fashion, clothing, accessories and related products.

Our products are offered through:

Yenphinks.store

Our customer service team can be contacted at:

hello@Yenphinks.store

Additional trader and business information required by applicable law may also be provided on our Contact Information and Legal Notice pages.

2. APPLICATION OF THESE TERMS

These Terms apply to:

  • use of Yenphinks.store;

  • browsing our website;

  • creating or using a customer account;

  • placing an order;

  • purchasing products;

  • communicating with us in connection with an order; and

  • other services made available through our website.

If you do not agree with these Terms, you should not place an order through our website.

3. ELIGIBILITY TO PURCHASE

By placing an order, you confirm that:

  • you are legally capable of entering into a binding contract;

  • the information you provide is accurate and complete;

  • you are authorised to use the payment method selected; and

  • your purchase is lawful in the country or territory in which you are located.

If you are under 18, you should only make purchases with the involvement or permission of a parent or legal guardian where required by law.

4. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, photographs, measurements, colours, materials and other information displayed on our website are accurate.

However, minor differences may occur.

For example:

  • colours may appear differently depending on your screen or device;

  • handmade or natural materials may have minor variations;

  • measurements may vary slightly due to manufacturing tolerances; and

  • packaging may occasionally differ from images shown.

These provisions do not affect your legal rights where a product is materially different from its description.

All goods supplied to consumers must comply with applicable UK consumer law, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your basket does not reserve that product.

We may withdraw or discontinue products before an order has been accepted.

If a product becomes unavailable after you place an order but before we accept or fulfil it, we will notify you and issue any refund due.

We will not substitute an materially different product without your consent.

6. PRICES

Prices displayed on Yenphinks.store are shown in the currency indicated on the website.

For UK customers, prices will normally be displayed in pounds sterling (£).

We aim to display prices clearly and transparently.

Any mandatory charges that can reasonably be calculated in advance will be disclosed before you place your order, in accordance with applicable UK law.

Delivery charges, where applicable, will be clearly presented before checkout.

You will not be charged optional additional fees through pre-selected options where your express consent is required by law.

7. PRICING ERRORS

Despite our reasonable efforts, a product may occasionally be listed with an incorrect price due to a technical or administrative error.

If we identify an obvious and unmistakable pricing error before accepting your order, we may contact you to:

  • confirm whether you wish to purchase the product at the correct price; or

  • cancel the affected order and issue a full refund.

Nothing in this section permits us to change an agreed price arbitrarily after a binding contract has been formed.

8. PROMOTIONS AND DISCOUNTS

From time to time, Yenphinks may offer:

  • promotional discounts;

  • promotional codes;

  • bundles;

  • multi-buy offers;

  • complimentary products;

  • seasonal offers; or

  • other promotional campaigns.

Specific promotional terms will be displayed with the relevant offer.

Unless otherwise stated:

  • promotional codes cannot be exchanged for cash;

  • promotions may be subject to availability;

  • promotional codes may have an expiry date;

  • one promotion may not be combined with another; and

  • promotions may apply only to selected products.

Promotions will not affect your statutory consumer rights.

We will not advertise artificial discounts, misleading reference prices or promotions that do not accurately reflect the offer being made.

9. PLACING AN ORDER

To place an order, you must follow the checkout process displayed on our website.

Before submitting your order, you will have an opportunity to review information including:

  • the products selected;

  • quantities;

  • relevant product options;

  • delivery information;

  • delivery charges;

  • your contact details; and

  • the total amount payable.

You are responsible for checking that this information is correct before submitting the order.

10. ORDER CONFIRMATION

After you place an order, we may send you an email confirming that we have received it.

An acknowledgement that we have received your order does not necessarily mean that your order has been accepted.

Unless we expressly state otherwise, a contract for the purchase of products is formed when we confirm acceptance of your order, normally through a dispatch or order confirmation communication.

We will provide confirmation of the contract in a form that you can retain, such as email.

11. OUR RIGHT TO REFUSE OR CANCEL AN ORDER

We may decline or cancel an order before acceptance where reasonably necessary, including where:

  • a product is unavailable;

  • payment has not been authorised;

  • we reasonably suspect fraud or unauthorised activity;

  • there is an obvious pricing or product information error;

  • delivery cannot reasonably be completed to the address supplied;

  • the order breaches purchase restrictions disclosed before checkout; or

  • accepting the order would breach applicable law.

If payment has already been taken for an order that we cancel, we will refund the applicable amount.

We will not cancel an accepted consumer order arbitrarily where doing so would breach applicable law.

12. PAYMENT

Available payment methods will be displayed during checkout.

Depending on availability, these may include payment cards, digital wallets and third-party payment providers.

By submitting payment details, you confirm that you are authorised to use the chosen payment method.

Your payment may be subject to additional verification or authorisation by your bank or payment provider.

We are not responsible for a payment being declined by your bank or payment provider where the decline is outside our reasonable control.

13. PAYMENT SECURITY

Payments may be processed through third-party payment processors.

We take reasonable steps to use appropriate systems and service providers for processing payments securely.

Your use of a third-party payment provider may also be subject to that provider's own terms and privacy policies.

We will process personal information in accordance with our Privacy Policy and applicable UK data protection law.

14. DELIVERY

Available delivery options will be displayed on the website or during checkout.

Estimated delivery times are estimates unless we expressly agree a guaranteed delivery date.

We will make reasonable efforts to deliver within the timeframe communicated to you.

Under UK consumer law, where no other delivery period has been agreed, goods must generally be delivered without undue delay and within the legally required period.

Our detailed delivery arrangements are explained in our Shipping Policy.

15. DELIVERY DELAYS

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including:

  • carrier disruption;

  • severe weather;

  • customs or border procedures;

  • transport disruption;

  • industrial action;

  • public emergencies; or

  • other events that we could not reasonably prevent.

If a legally significant delay occurs, we will handle the matter in accordance with your statutory rights.

Nothing in these Terms removes any right you may have to cancel because goods were not delivered within an agreed or legally required period.

16. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an error in your delivery details.

We may be unable to amend an address once an order has been dispatched.

Nothing in this section excludes liability where a delivery issue was caused by us or by a carrier for whom we are legally responsible.

17. RISK IN THE GOODS

For consumer purchases, risk in the goods passes to you when the goods come into your physical possession or the physical possession of a person identified by you to receive them, subject to applicable UK law.

Where you independently arrange a carrier that was not offered by us, different legal rules may apply.

18. OWNERSHIP OF GOODS

Ownership of purchased goods will pass to you in accordance with applicable law and the terms of the relevant transaction.

Risk and ownership are separate legal concepts and may pass at different times.

19. YOUR RIGHT TO CANCEL

Consumers purchasing goods online generally have a statutory right to cancel qualifying purchases without giving a reason.

For most goods purchased online, you normally have 14 days after receiving the goods to tell us that you wish to cancel, subject to statutory exceptions.

After notifying us of cancellation, you normally have a further 14 days to return the goods.

Further information is set out in our Return & Refund Policy.

Your statutory cancellation rights prevail over any inconsistent provision in these Terms.

20. RETURNS AND REFUNDS

Returns, refunds and exchanges are governed by our Return & Refund Policy and applicable UK consumer law.

Where you validly exercise a statutory right to cancel, we will provide any refund required by law.

Where goods are faulty, damaged, not as described, not fit for purpose or otherwise fail to comply with legal requirements, you may have additional rights including:

  • refund;

  • repair;

  • replacement; or

  • price reduction,

depending on the circumstances and applicable law.

21. FAULTY OR MISDESCRIBED PRODUCTS

Products sold by Yenphinks must meet the legal standards applicable to consumer goods.

This includes requirements that qualifying goods be:

  • of satisfactory quality;

  • fit for purpose; and

  • as described.

Nothing in these Terms seeks to remove, reduce or restrict your rights under the Consumer Rights Act 2015 or other applicable consumer legislation.

22. CUSTOMER ACCOUNTS

Where customer accounts are available, you are responsible for:

  • keeping your account information accurate;

  • maintaining the confidentiality of your login credentials; and

  • notifying us if you reasonably believe that your account has been compromised.

You must not use another person's account without authorisation.

We may suspend access where reasonably necessary to protect the account, our website or other users.

23. ACCEPTABLE USE

You must not use Yenphinks.store:

  • for unlawful purposes;

  • to commit or facilitate fraud;

  • to transmit malicious software;

  • to interfere with the security or operation of the website;

  • to attempt unauthorised access to systems or accounts;

  • to scrape or extract information in a manner that materially interferes with our services;

  • to impersonate another person;

  • to infringe intellectual property rights; or

  • to engage in conduct that is prohibited by applicable law.

Reasonable automated activity by legitimate search engines and services is not prohibited where permitted by us or applicable law.

24. FRAUD AND ABUSE

We reserve the right to investigate suspected:

  • payment fraud;

  • account misuse;

  • promotional abuse;

  • fraudulent returns;

  • unauthorised transactions; or

  • other unlawful activity.

We may take proportionate action where we have reasonable grounds to believe fraud or abuse has occurred.

This may include cancelling an order before acceptance, suspending an account or reporting suspected criminal conduct to relevant authorities.

We will not use fraud prevention measures to unlawfully deny genuine consumer rights.

25. REVIEWS AND CUSTOMER CONTENT

Where our website allows reviews, photographs, comments or other customer-generated content, any content you submit must represent your genuine experience and must not be:

  • knowingly false;

  • misleading;

  • defamatory;

  • unlawful;

  • threatening;

  • discriminatory;

  • obscene;

  • infringing of another person's intellectual property or privacy rights; or

  • submitted in exchange for an undisclosed incentive where disclosure is required.

We do not permit fake consumer reviews.

If we commission, incentivise or otherwise materially influence a review, we will take reasonable steps to ensure that any legally required disclosure is made.

We may moderate or remove content where reasonably necessary and lawful.

26. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on Yenphinks.store, including:

  • brand names;

  • logos;

  • designs;

  • photographs;

  • graphics;

  • product presentation;

  • website layout;

  • written content; and

  • other original materials,

is owned by us or used under licence and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes.

You must not reproduce, distribute, sell, commercially exploit or materially modify protected content without the permission of the relevant rights holder, except where permitted by law.

27. TRADEMARKS

“Yenphinks” and associated branding may be protected by applicable trademark, passing-off or other intellectual property rights.

Nothing in these Terms grants you ownership of or a licence to use our branding for commercial purposes unless we expressly agree otherwise.

28. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or services, including:

  • payment providers;

  • social media services;

  • delivery providers; and

  • other external platforms.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party websites that we do not own or control.

However, nothing in this section excludes any responsibility that applicable law places on us in connection with the performance of your contract.

29. WEBSITE AVAILABILITY

We aim to keep Yenphinks.store accessible and functioning properly.

However, access may occasionally be interrupted for reasons such as:

  • maintenance;

  • technical problems;

  • security updates;

  • hosting disruption; or

  • events outside our reasonable control.

We do not guarantee that the website will always be available without interruption.

This does not affect any contractual or statutory rights relating to orders that you have already placed.

30. WEBSITE INFORMATION

We take reasonable care to ensure information on our website is accurate.

We may correct typographical errors, technical errors or outdated information.

Changes made to general website content do not permit us to retrospectively alter a binding consumer contract unfairly or remove rights already acquired by you.

31. OUR RESPONSIBILITY TO CONSUMERS

We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill, to the extent required by law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where the law provides otherwise.

If you are purchasing as a consumer, our products are supplied for private and domestic use unless otherwise agreed.

We will not seek to exclude liability where doing so would be unlawful.

32. LIABILITY THAT CANNOT BE EXCLUDED

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breaches of statutory rights that cannot lawfully be excluded;

  • faulty or misdescribed goods where liability cannot legally be excluded; or

  • any other matter for which liability cannot be excluded under applicable law.

33. BUSINESS USE

These Terms are primarily intended for consumers purchasing products for personal use.

If you purchase goods wholly or mainly for business, trade or professional purposes, certain consumer rights described in these Terms may not apply to you.

Please contact us if you wish to make a commercial or wholesale purchase.

34. PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

This may include information required to:

  • process orders;

  • take payments;

  • deliver products;

  • prevent fraud;

  • provide customer support;

  • comply with legal obligations; and

  • communicate with customers.

Please refer to our Privacy Policy for further information about how personal data is collected, used and protected.

35. ELECTRONIC COMMUNICATIONS

When you place an order or contact us electronically, you agree that we may communicate with you electronically where lawful and appropriate.

Transactional communications may include:

  • order confirmations;

  • shipping updates;

  • payment information;

  • return information;

  • security notifications; and

  • customer service messages.

Marketing communications will be handled separately and in accordance with applicable privacy and electronic marketing laws.

36. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a failure or delay caused solely by circumstances outside our reasonable control where the law permits.

Such circumstances may include:

  • natural disasters;

  • severe weather;

  • war;

  • terrorism;

  • major transport disruption;

  • widespread telecommunications failure;

  • government action; or

  • other exceptional events.

We will take reasonable steps to minimise the impact where appropriate.

Your statutory rights, including rights that may arise from serious delivery delays, remain unaffected.

37. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • changes in law;

  • changes to our services;

  • changes to our business operations;

  • regulatory requirements; or

  • improvements to the website.

The Terms applicable to an order will generally be those in force when the relevant contract was formed.

We will not retrospectively change an existing consumer contract in a manner that unlawfully disadvantages you.

The current version will be published on Yenphinks.store with its latest revision date.

38. SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

Where appropriate, the invalid provision will be interpreted or limited only to the extent necessary to make it lawful.

39. NO WAIVER

If we do not immediately enforce a right under these Terms, this does not necessarily mean that we have waived that right.

Similarly, exercising one right does not prevent us or you from exercising another right available under the contract or applicable law.

40. THIRD-PARTY RIGHTS

Except where applicable law provides otherwise, these Terms are between you and Yenphinks.

A person who is not a party to the relevant contract generally has no right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any separate rights that a third party may have under applicable law.

41. COMPLAINTS

If you have a complaint regarding an order or our services, please contact:

hello@Yenphinks.store

Please include your order number and sufficient information for us to investigate the matter.

We will aim to resolve complaints fairly and within a reasonable period.

Where applicable law requires us to provide information concerning an Alternative Dispute Resolution (“ADR”) provider after an unresolved complaint, we will provide the relevant information.

Nothing in this section limits your right to pursue any remedy available under applicable law.

42. GOVERNING LAW AND JURISDICTION

If you are a consumer residing in the United Kingdom, these Terms are governed by applicable UK law, including the mandatory consumer protections applicable in the part of the United Kingdom where you live.

If you live in:

  • England or Wales, you may bring proceedings in the courts of England and Wales;

  • Scotland, you may bring proceedings in the Scottish courts; or

  • Northern Ireland, you may bring proceedings in the courts of Northern Ireland,

subject to any additional jurisdiction rights available to you under applicable law.

Nothing in these Terms deprives you of mandatory consumer protections applicable to you.

43. UK CONSUMER LAW

These Terms are intended to operate consistently with applicable UK legislation, including where relevant:

  • the Consumer Rights Act 2015;

  • the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

  • the Digital Markets, Competition and Consumers Act 2024;

  • applicable data protection legislation;

  • applicable electronic commerce and marketing legislation; and

  • other consumer protection legislation applicable to online retail.

If any provision of these Terms conflicts with a mandatory legal right, the mandatory legal right will prevail.

44. CONTACT INFORMATION

If you have any questions about these Terms, an order or your consumer rights, please contact us:

Yenphinks
Website: Yenphinks.store
Email: hello@Yenphinks.store

Yenphinks – Casual Luxury for Modern Men.