Shipping policy

SHIPPING POLICY

Last updated: 15 September 2026

Thank you for shopping with Yenphinks.

We are committed to providing a reliable and straightforward delivery experience throughout the United Kingdom.

This Shipping Policy explains our available delivery options, estimated delivery times, tracking and other important information relating to the shipment of your order.

Website: Yenphinks.store
Email: hello@Yenphinks.store

1. DELIVERY OPTIONS

We currently offer the following delivery options:

Free Standard Delivery

Estimated delivery time: 5–12 business days

Standard Delivery is provided free of charge.

This option is ideal for customers who prefer complimentary delivery and do not require the faster delivery service.

Express Delivery

Estimated delivery time: 5–8 business days

Express Delivery is a paid delivery option.

The applicable delivery charge will be clearly displayed during checkout before you complete your purchase.

2. BUSINESS DAYS

For the purposes of this Shipping Policy, business days generally mean:

Monday to Friday, excluding UK public and bank holidays.

Weekends and public holidays are not normally counted as business days when calculating estimated delivery times.

3. DELIVERY ESTIMATES

Our estimated delivery times are:

Express Delivery: 5–8 business days
Free Standard Delivery: 5–12 business days

These are estimated delivery windows rather than guaranteed delivery dates unless we expressly confirm otherwise.

We make reasonable efforts to ensure that orders arrive within the estimated timeframe.

4. ORDER CONFIRMATION

After placing your order, you will receive an order confirmation at the email address provided during checkout.

Please check that your:

name;
delivery address;
email address; and
order details

are correct.

If you identify an error, please contact us as soon as possible at:

hello@Yenphinks.store

Once an order has entered the shipping process, we may not be able to change its delivery details.

5. ORDER DISPATCH

Once your order has been prepared and dispatched, you may receive a shipping confirmation email containing available tracking information.

Please allow some time for tracking information to become active after dispatch, as carriers may need to scan the parcel into their network.

6. ORDER TRACKING

Where tracking is available, you will receive a tracking number or tracking link by email.

Tracking information may take some time to update after the parcel has been dispatched.

Updates are provided by the relevant delivery carrier and may include information such as:

parcel acceptance;
transit updates;
local delivery processing;
out-for-delivery status; and
delivery confirmation.

If you experience difficulty tracking your order, please contact:

hello@Yenphinks.store

7. DELIVERY LOCATIONS

Yenphinks primarily serves customers throughout the United Kingdom.

Availability of delivery services may depend on the destination and carrier coverage.

Certain remote or less accessible areas may experience longer delivery times due to carrier logistics.

Where a delivery option is unavailable for a particular destination, this will normally be shown during checkout.

8. DELIVERY CHARGES

Free Standard Delivery is provided at no additional delivery charge.

Express Delivery is a paid service.

The applicable Express Delivery cost will be clearly displayed during checkout before payment is completed.

We will not add undisclosed mandatory delivery charges after an order has been placed.

9. DELIVERY DELAYS

Although we aim to meet the estimated delivery windows, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

adverse weather conditions;
carrier network disruption;
high seasonal demand;
public holidays;
transport disruption;
customs or border processing where applicable;
incorrect or incomplete delivery information; or
other exceptional logistical circumstances.

If your parcel is delayed, tracking information may provide the most recent available update.

You may also contact us at:

hello@Yenphinks.store

We will assist you where reasonably possible.

10. YOUR RIGHTS IN THE EVENT OF DELAY

Nothing in this Shipping Policy limits your statutory rights under applicable UK consumer law.

Where an order is not delivered within the agreed timeframe, you may have legal rights depending on the circumstances.

If you believe your delivery has been unreasonably delayed, please contact us so that we can investigate the matter.

11. INCORRECT DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your:

house or flat number;
street name;
town or city;
postcode; and
other relevant delivery information

are correct before completing checkout.

If you realise that you have entered an incorrect address, please contact us immediately at:

hello@Yenphinks.store

We will attempt to update the information where possible.

However, once a parcel has been dispatched, changes may no longer be possible.

12. FAILED DELIVERY ATTEMPTS

If a carrier is unable to complete delivery, it may:

attempt delivery again;
leave the parcel in an appropriate safe location;
deliver it to a nearby collection point;
leave it with an authorised recipient; or
provide instructions for arranging redelivery or collection.

The exact procedure will depend on the carrier.

Please follow the tracking information and carrier instructions provided for your parcel.

13. SAFE-PLACE DELIVERIES

Where permitted by the carrier and applicable delivery instructions, a parcel may be delivered to a safe location.

If tracking information shows that your parcel has been delivered but you cannot locate it, we recommend checking:

around the delivery property;
designated safe places;
reception or concierge areas;
with household members; and
with neighbours where appropriate.

If the parcel still cannot be located, contact us at:

hello@Yenphinks.store

14. LOST PARCELS

If your parcel appears to be lost in transit, please contact us.

We may need to investigate the shipment with the carrier before confirming the appropriate resolution.

Where a parcel is confirmed as lost and we are legally responsible for the delivery, we will provide an appropriate remedy in accordance with applicable consumer law.

15. DAMAGED PARCELS

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, please provide:

your order number;
photographs of the outer packaging;
photographs of the affected product; and
a brief description of the issue.

This information helps us assess the problem and resolve it more efficiently.

Your statutory rights remain unaffected.

16. MISSING ITEMS

If your order arrives with an item missing, please contact:

hello@Yenphinks.store

Please include your order number and details of the missing item.

We will review the order and provide an appropriate resolution.

17. MULTIPLE-PARCEL ORDERS

In some cases, an order containing multiple products may be shipped in more than one parcel.

This means that items from the same order may arrive separately.

Where available, separate tracking information may be provided for each parcel.

If only part of your order has arrived, please check your shipping confirmation and tracking details before contacting us.

18. UNCLAIMED OR RETURNED PARCELS

A parcel may be returned to us if:

delivery is repeatedly unsuccessful;
the address provided is incomplete or incorrect;
the recipient does not collect the parcel within the carrier's collection period; or
the carrier is otherwise unable to complete delivery.

If your parcel is returned, please contact us so that we can review the available options.

Any refund, redelivery or applicable delivery cost will be handled in accordance with the circumstances and your statutory rights.

19. REFUSING A DELIVERY

Refusing a parcel does not necessarily constitute formal cancellation of your order.

If you wish to cancel a purchase, please contact us at:

hello@Yenphinks.store

For information about cancellations and returns, please refer to our Return & Refund Policy.

20. RETURNS

Shipping and delivery are separate from returns.

If you wish to return an order after receiving it, please refer to our Return & Refund Policy for information regarding:

cancellation rights;
return periods;
return shipping;
faulty products;
exchanges; and
refunds.

21. DELIVERY RESPONSIBILITY

For consumer orders, responsibility for the goods remains with us until the goods are delivered to you or to a person you have identified to receive them, subject to applicable UK consumer law.

Nothing in this Shipping Policy is intended to exclude or restrict rights that cannot legally be excluded.